IT Service Desk Technician 17945

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are currently looking for an experienced IT Technician to work in a consultant role supporting end users in a fast-paced and service-oriented IT environment. What You Will Work On Receive, analyze, and resolve incoming IT support requests and incidents Troubleshoot and resolve hardware and software-related issues Work with ticket handling, prioritization, escalation, and follow-up activities Provide both on-site and remote IT support to end users Support workplace IT environments and end-user devices Perform user administration and account-related support tasks Ensure high service quality and positive user experiences Support Microsoft 365 and Windows-based environments Collaborate with users, colleagues, and technical teams in daily support activities Contribute to structured and efficient IT support processes Assist with endpoint and workplace technology troubleshooting Support ongoing operational IT activities in enterprise environments

What You Bring Good knowledge of Windows environments and Microsoft 365 Experience with user administration and account management Basic understanding of networking concepts and infrastructure 2–3 years of experience within Service Desk or IT Support environments Experience using remote support and troubleshooting tools Strong communication and customer service skills in Swedish and English Ability to troubleshoot both hardware and software-related issues Structured and service-oriented approach to support delivery Ability to prioritize and manage multiple support cases simultaneously Strong collaboration and problem-solving capabilities